Who We Are
Since 2007, Remote Staff has helped over 8,000 Filipinos establish remote working careers with more than 2,000 employers from around the world.
We provide online jobs for Filipino remote workers and don’t stop there. Our aim is to establish good working relationships between the staff and the clients.
Unlike other online job platforms, we have an all-Pinoy in-house staff ready to help you with your queries and provide support whenever needed. We take good care of our partner contractors through our comprehensive contracts, client-hunting, skills development program, fund assistance, and more.
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Video Editor
Video Editor
Status: Part time / 20 Hours / week
Work Schedule: 5:00 AM to 9:00 AM Manila Time/ 8:00 AM to 12:00 PM Australian Time (Monday to Friday)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 18 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
About the Role
Our client, an exciting and rapidly growing startup in the consumer food space, is seeking a skilled and creative Video Editor to join their team. The brand, which specializes in high-demand, trendy cinnamon scrolls, has gained traction in a short period through a strong physical presence and is now looking to expand aggressively into social media.
This role is ideal for an experienced video editor who thrives in fast-paced, content-heavy environments and is passionate about storytelling through digital media. You’ll be working closely with the Social Media Manager/Videographer to turn raw footage into captivating, scroll-stopping content across multiple platforms.
Key Responsibilities
- Edit 35 short-form videos per week for platforms including TikTok, Instagram Reels, and YouTube Shorts
- Edit 1 long-form (8–10 min) YouTube video per week (episodic content)
- Work with provided footage from an on-site videographer; no filming required
- Apply motion graphics, subtitles, transitions, and branding consistently across all content
- Follow and adapt to the Alex Hormozi-style content editing (fast-paced, value-packed, text-rich style)
- Collaborate with the social media team to meet weekly content schedules
- Stay two weeks ahead on content planning and deliverables
- Ensure platform-specific formatting and best practices (i.e., TikTok-native editing vs Reels repurposing)
Required Skills & Experience
- Proven experience editing short-form and long-form video content for social platforms (portfolio required)
- Highly proficient with CapCut (preferred), Adobe Premiere Pro, or similar professional editing tools
- Ability to mimic fast-paced, high-retention content styles (Alex Hormozi-style as a reference)
- Strong storytelling instincts; ability to bring brand personality and humor to life through edits
- Knowledge of platform trends and editing techniques for engagement
- Comfortable working with brand guidelines and quick turnaround times
- Able to take direction and feedback from a remote team
Estimator – Joinery/Kitchens
Estimator – Joinery/Kitchens (AU Residential Projects)
Status: Full time / 40 Hours / week
Work Schedule: 5:00 AM to 2:00 PM Manila Time/ 8:00 AM to 5:00 PM Australian Time (Monday to Friday)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 18 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
About the Client
Our client is a well-established, premium custom joinery and kitchen manufacturing company based in Sydney, Australia. With over 12 years in the industry and a growing team of nearly 40 professionals, they specialize in delivering high-end, bespoke cabinetry and kitchen solutions for the residential sector. Every piece is tailor-made to fit a specific space, reflecting superior craftsmanship and design. Their projects are exclusively residential, often requiring intricate detail and a high level of precision.
The company continues to invest in technology, systems, and remote talent to streamline their operations and maintain their standard of excellence. Joining their team means becoming part of a culture that values diligence, accountability, and ongoing learning.
About the Role
Our client is seeking a Detail-Oriented Estimator to join their growing operations team. This role is vital to supporting project quoting and pricing activities by collaborating closely with both local and offshore teams.
You don’t need to come from a joinery or kitchen background — if you’re an experienced estimator or quantity surveyor who thrives on precision and is eager to learn new systems and industries, this could be the right role for you.
Key Responsibilities
- Review architectural drawings and specifications for custom cabinetry and kitchen projects
- Perform detailed quantity take-offs
- Source and request quotes from local and international suppliers
- Prepare cost estimates and price breakdowns
- Compile bid documents for project submissions
- Coordinate with internal teams, including estimators and project managers
- Communicate with external stakeholders such as suppliers, contractors, and occasionally clients
- Manage 2–3 estimates per week, typically focusing on one project at a time
- Background in estimating, quantity surveying, or similar construction-related discipline
- Strong attention to detail with a highly analytical approach
- Excellent written and spoken English communication skills
- Ability to read and interpret architectural plans accurately
- Works well under pressure and can manage time effectively
- Willingness to learn new tools, systems, and processes
- Experience with the Australian market or residential construction is a plus, but not required
- Estimating software experience is an advantage – training will be provided on JobMan
- JobMan – Custom estimating/project management tool (no prior experience required)
- Communication via Zoom, email, and internal systems
Virtual Assistant - Executive Support
Status: Full time / 40 Hours / week
Work Schedule: 7:00 AM to 4:00 PM PST/ 11:00 PM to 8:00 AM PHT (Monday to Friday)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
About Us:
Our client believes that effective mental health care begins with truly seeing the individual—not just the diagnosis. Behind every symptom is a person with a unique story, and our client’s compassionate team is committed to honoring that humanity throughout the healing process.
Too often, mental health treatment is reduced to a one-size-fits-all formula:
Diagnosis + Predetermined Treatment = Recovery
When this approach falls short, individuals are left feeling unheard, unseen, and questioning themselves. Our client takes a different path. They recognize that the issue isn’t the person—it’s the oversimplified approach.
Here, care is personal. Individuals are not treated as conditions to be fixed, but as humans with lives worth rebuilding. By blending clinical expertise with empathy, our client creates tailored healing paths that respect each person’s strengths, challenges, and lived experience.
Role Overview:
We are seeking a highly organized, proactive Virtual Assistant to support the Vice President of Clinical Outreach. This role focuses on calendar management, communication support, operational execution, reporting, CRM hygiene, event coordination, research, onboarding logistics, and administrative follow-through.
The ideal candidate is detail-oriented, comfortable working with senior leadership, and able to operate independently within a structured task intake system. This role requires strong written and verbal English communication skills and confidence working across Salesforce and Google Workspace tools.
Key Responsibilities:
- Send calendar agendas and reminders.
- Reschedule meetings as needed.
- Follow up on scheduling changes and confirmations.
- Draft routine email responses for review.
- Track email threads awaiting response.
- Follow up on unanswered emails.
- Organize inbox folders and rules.
- Draft follow-up emails from internal meetings.
- Draft follow-up emails from external meetings.
- Track deadlines and deliverables.
- Send follow-up emails (“Per our discussion…”)
- Maintain a running task log.
- Escalate blockers or overdue items appropriately.
- Pull Salesforce exports and predefined reports.
- Update Google Sheets dashboards.
- Prepare weekly and monthly KPI snapshots.
- Compile data for executive review.
- Format SOPs and process documents as needed.
- Turn outlines into polished Google Docs.
- Create slide decks from notes as needed.
- Maintain document libraries.
- Manage and organize the Outreach Training Google Drive.
- Ensure version control and document consistency.
- Update and audit Salesforce records for accuracy.
- Ensure accurate contact and account information, including: Name, Role, Email, Address, Other required fields
- Upload contacts from events into Salesforce.
- Clean up account and contact data.
- Run predefined Salesforce reports.
- Maintain CRM hygiene.
- Audit Salesforce tagging and records to ensure proper tagging.
- Assist with coordination and planning of events as needed.
- Identify and price venues and locations.
- Track upcoming conferences and events.
- Manage RSVPs and attendee lists.
- Coordinate travel logistics.
- Prepare pre-event briefing documents.
- Handle post-event follow-ups.
- Upload event contacts into Salesforce.
- Research and identify private practice clinicians, including: Therapists, Psychiatrists, Psychologists
- Support regional outreach efforts by compiling targeted provider lists for the team
- Schedule interviews
- Coordinate onboarding calendars
- Prepare onboarding packets
- Track training milestones
- Manage Google Forms and surveys
- Proficient English communication skills (written and verbal) – required.
- Experience supporting executives or operations-heavy leadership roles.
- Strong organizational and follow-up skills.
- Ability to manage multiple tasks and deadlines independently.
- High attention to detail and accuracy.
- Ability to work independently.
- Salesforce experience (preferred)
- Strong proficiency in data entry.
- Strong communication verbally and written both internally and externally
- Strong proficiency in Google Workspace, including: Google Docs, Google Sheets, Google Drive, Google Forms
- Comfortable working with dashboards, reports, and shared drives
Sales Development Representative
Status: Full time / 40 Hours / week
Work Schedule: 9:00 AM to 6:00 PM AEST/ 6:00 AM to 3:00 PM PHT (Monday to Friday)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
About Our Client:
Our client is a specialist ERP implementation and professional services provider, established in 2018, delivering tailored solutions built on a mid-tier ERP platform. They focus on helping businesses streamline operations, manage complex workflows, and scale sustainably.
While the core ERP system offers broad functionality (sales, marketing, manufacturing, inventory, accounting, automation, and websites), our client differentiates themselves through deep domain expertise, strong project and portfolio management capability, and proprietary extensions that enhance ERP functionality—particularly for equipment-centric businesses.
Their primary niche includes organisations that own, service, maintain, calibrate, or manage equipment, such as those operating in:
- Mining and resources
- Construction
- Medical and calibration services
- Manufacturing and production environments
- Equipment hire and service businesses
In addition, they support a wide range of other clients, including retail, garment manufacturing, and consultancy businesses across Australia, New Zealand, and the United States.
The business is now focused on expanding its presence in Australia, and this role is a key strategic hire to drive that growth.
Role Overview:
The Sales Development Representative (SDR) will be the first dedicated sales hire for the Australian business and will play a critical, foundational role in building the local sales pipeline.
This is not a narrow appointment-setting role. The SDR will act as an end-to-end sales coordinator, responsible for lead generation, outbound outreach, qualification, and supporting the sales process through discovery, demo, and proposal stages in close collaboration with the business owner.
The successful candidate must be highly self-disciplined, commercially astute, and comfortable operating independently in a remote environment while maintaining professionalism and integrity at all times.
Key Responsibilities:
Lead Generation & Prospecting
- Source and identify prospective Australian clients using provided databases and tools
- Research target organisations aligned with the equipment-focused niche
- Maintain a structured and organised prospect list and pipeline
Outbound Sales & Outreach
- Conduct cold calls, warm calls, and follow-ups with prospective clients
- Execute outbound campaigns via phone, email, and other channels
- Use provided tools for email drip campaigns, outreach automation, and follow-ups
- Warm leads through structured conversations and educational materials
Discovery & Qualification
- Qualify prospects through initial discovery conversations
- Understand client operations, workflows, and pain points
- Identify suitability for ERP implementation and professional services
- Maintain accurate notes and records in the CRM
Sales Process Coordination
- Coordinate and schedule discovery and demo calls
- Support the business owner during discovery, demo, and proposal stages
- Assist with pipeline movement, follow-ups, and next steps
- Adapt to non-linear sales cycles where discussions may move back and forth
Relationship Building & Professional Representation
- Represent the business as a trusted professional services provider
- Communicate with integrity—no bluffing or overselling
- Clearly articulate when information is unknown and follow up accurately
- Build long-term relationships rather than transactional sales
Growth & Leadership Path
- Act as the initial owner of the sales function
- As the business grows, transition into a more senior role
- Support onboarding and mentoring of future SDRs or junior sales staff
Tools & Systems:
The SDR will be fully supported with tools, including:
- Australian prospecting databases (e.g., Firmable)
- LinkedIn data and validated contact information
- CRM and pipeline management systems
- Email automation and drip campaign tools
- Structured sales frameworks and discovery processes
Required Skills & Experience:
- Proven experience in sales development, business development, or outbound sales
- Strong understanding of business operations and processes
- Solid grasp of ERP concepts or professional services sales
- Ability to differentiate key business terms (e.g., sales orders vs purchase orders)
- Excellent verbal and written communication skills
- High level of self-management and accountability in a remote role
- Strong ethical standards and professional integrity
Highly Desirable:
- Experience selling ERP systems, SaaS, or complex technical solutions
- Background in professional services, consulting, or implementation-based sales
- Exposure to equipment-based industries (mining, manufacturing, medical, construction)
- Experience working with long sales cycles and consultative selling
Part-Time Legal Admin Assistant (Conveyancing Support)
Status: Part Time (20 hours/week)
Schedule: Monday to Friday Flexible within 9:00 am - 2:00 pm Adelaide time (6:30 am to 11:30 am)
Why Choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
*Terms and conditions apply.
Key Responsibilities
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Manage and organize email communications (client queries, agent correspondence, etc.)
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Prepare legal documents such as client authority forms and trust account receipts
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Open and close client files using checklists and internal systems
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Extract key data from contracts (e.g., purchaser details) and enter them into the CRM
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Cross-check information on contracts and property titles
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Perform basic calendar management and meeting scheduling
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Send appointment confirmation emails to clients
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Potential ad-hoc support for basic marketing tasks (e.g., Canva or Adobe for social posts – a plus, not required)
Qualifications & Requirements
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Minimum 1-2 years of experience in administrative, legal, or accounting support
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Strong attention to detail, particularly with data entry and document review
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Comfortable working with legal documents, especially contracts (training will be provided)
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Excellent written and verbal English communication skills
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High level of integrity and professionalism due to exposure to sensitive client information
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Basic tech proficiency (MS Office, Adobe Acrobat, Google Chrome, Outlook, WhatsApp)
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Must have a Windows-based PC/laptop (Mac not preferred unless workaround is discussed)
Nice to Have (Not Required)
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Background in Australian legal system or property law
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Experience with legal CRMs such as LEAP, Smokeball, or conveyancing platforms like PEXA
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Design skills using tools like Canva or Adobe for marketing assets
B2B Sales Specialist
JO 16192 | B2B Sales Specialist
Job Status: Part-time (20 hrs/week)
Work Schedule: Monday to Friday from 12pm to 5pm EST |
*Training: first 3 days 3pm to 8pm EST
Why Choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
*Terms and conditions apply.
About Our Client
They're a fast-growing SaaS and automation company that helps businesses streamline workflows, enhance productivity, and automate repetitive tasks using cutting-edge AI bots. With a strong foundation of automations already in place, we are scaling our outbound B2B sales operations and seeking a high-energy, proactive B2B Sales Specialist to join our team.
Role Overview
We are hiring a B2B Sales Specialist to handle outbound prospecting, demo booking, CRM updates, and follow-ups. This role is ideal for someone who thrives in a fast-moving SaaS environment, is comfortable dealing with objections, and can bring proven sales processes or procedures from previous experience.
Key Responsibilities
Outbound B2B Sales & Lead Generation
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Conduct B2B outbound outreach (email, calls)
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Generate quality B2B leads and nurture them through the pipeline.
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Book and conduct demo calls with potential clients.
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Manage daily outbound calls to prospects.
Demo Scheduling & Follow-ups
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Schedule and conduct initial discovery/demo calls.
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Handle follow-ups with prospects to progress deals.
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Ask the right questions to uncover needs and present tailored solutions.
CRM Management
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Manage and update CRM regularly (preferably Monday.com, experience required).
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Track leads, update statuses, log activities, and move deals along the pipeline.
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Maintain clean and organized data for accurate reporting.
Process, Documentation & Automations
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Utilize existing automations for lead management and sales workflows.
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Introduce improvements based on your past experience in sales processes or procedures
Qualifications
Required
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Strong background in B2B outbound sales.
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Experience in SaaS sales (preferred and highly advantageous).
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Ability to communicate confidently with decision-makers.
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CRM experience (mandatory) — Monday.com experience preferred.
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Strong English communication skills.
Marketing and Communication Assistant
JO 16240 | Marketing and Communication Assistant for AU Digital Marketing Agency
Status: Part-time (20 hours / week)
Working Hours: Monday to Friday 11am to 3pm AEST (9am to 1pm Philippine time)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
Key Responsibilities
Marketing Campaign & Content Execution
- Support the execution of brand initiatives and marketing campaigns
- Assist in crafting campaign messages and publishing across digital platforms
- Post and schedule content across Facebook, Instagram, LinkedIn, and X
- Manage and update the content calendar using an existing company template
- Ensure consistency in brand voice and visual design across channels
- Design social media tiles and basic creative assets
- Bonus if proficient in Canva and Adobe tools (Photoshop, Illustrator, InDesign), but not required
- Collaborate on updating the company website with new content that reflects the brand’s identity and voice
- Assist with copywriting, ensuring all content is proofread and polished
- Work closely with management to understand the brand story and messaging
- Coordinate and send a monthly internal newsletter to remote and onshore staff
- Gather stories, updates, and team highlights to foster stronger team culture
- Use Mailchimp to prepare and publish the final approved version
- Assist in monthly reporting of marketing metrics in collaboration with the Operations Manager
- Monitor and report on engagement, social media reach, and website analytics
- Ensure ongoing tracking of return on investment for marketing efforts
- Canva ; Adobe Creative Suite (bonus)
- Mailchimp (for newsletters)
- SharePoint (for internal documentation and file management)
- Existing templates for content calendars and newsletters will be provided
- Proven years of experience in a marketing or communications role
- Experience managing content calendars and posting on social media platforms
- Solid writing and editing skills; attention to detail is a must
- Familiarity with internal communications and storytelling approaches
- Strong sense of initiative and ability to work both independently and collaboratively
- Background in working with or for marketing agencies is a major plus
Paid Media Specialist
JO 16237 | Paid Media SpecialistJob Status: Full-Time (40 hours/week)
Work Schedule: Monday to Friday 8:00 AM - 5:00PM CST or Monday to Saturday 9:00 PM - 6:00 AM MNL Time
Why Choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
Key Responsibilities
Campaign Setup & Management
- Launch and manage Paid Ads campaigns across Google Ads and Meta platforms
- Support additional platforms as needed (Bing Ads, TikTok Ads, Programmatic)
- Continuously optimize campaigns to hit performance targets and maximize ROI
- Analyze performance trends and proactively implement improvements
- Identify and resolve tracking, performance, and delivery issues efficiently
- Ensure campaigns run smoothly with minimal downtime or data gaps
- Implement and manage tracking using Google Analytics (GA4), Google Tag Manager (GTM), and Google Search Console (GSC)
- Integrate Zapier workflows for CRM and lead tracking
- Set up and manage CallRail tracking to evaluate call quality and conversion performance
- Generate clear, actionable performance reports
- Provide insights and recommendations to improve campaign outcomes
- Not just delivering numbers, but delivering narratives. You’ll help the team understand why a campaign is performing and how we scale it.
The ideal candidate is analytical, detail-oriented, and comfortable managing multiple live campaigns in a fast-moving agency environment.
Required Qualifications
- Proven experience in managing and optimizing Google Ads campaigns.
- Experience with other Paid Ads platforms (e.g., Bing Ads, Facebook Ads, Programmatic)
- Familiarity with Google Analytics, Google Tag Manager, and other tracking tools
- Strong analytical skills with a data-driven approach to decision-making.
- Excellent communication skills, both written and verbal.
- Ability to work independently in a remote setting, while also collaborating effectively within a team.
- Detail-oriented with a focus on delivering high-quality work.
Preferred Skills (Not Required):
- Google Ads Certification
- Google Tag Manager Certification
- Meta Certification
- Call tracking experience
Application Process
Interested candidates should submit:
- Resume highlighting hands-on Paid Ads experience in agency settings, including platforms managed, budgets handled, and measurable performance improvements
- Cover letter demonstrating your ability to manage, optimize, and troubleshoot Paid Ads campaigns at scale, with examples of results achieved
- Complete the following assessment: https://app.testgorilla.com/s/jjq1ws0h
Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations.
Business Research Analyst
JO 16236 | Business Research Analyst for US Financial Education & Investment FirmStatus: Full-Time (40 hours a week)
Schedule: Mondays to Fridays, 8am to 5pm US - EST
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
Key Responsibilities
-
Research & Trend Monitoring
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Track and synthesize insights across private market strategies:
- AI-driven and systematic trading
- Private credit and collateralized lending
- Real estate mortgage notes (performing and non-performing)
- SMB acquisitions and M&A trends
- Family office structures and wealth preservation strategies
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Monitor macroeconomic, regulatory, and structural changes affecting U.S. and global private capital markets.
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Content Development
- Produce clear and concise internal research memos and briefings.
- Assist in the creation of educational materials such as courses, playbooks, newsletters, and social media content.
- Distill complex financial concepts into digestible formats for a sophisticated but non-technical audience.
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Data Collection & Analysis
- Gather data using AI research tools and financial data sources (e.g., FRED, SEC, industry reports).
- Vet and validate data sources for accuracy and bias.
- Assist in building and maintaining dashboards, spreadsheets, and tracking tools.
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Internal Collaboration
- Work closely with the founder to prioritize research topics.
- Maintain consistency with the tone and strategic direction of the client’s weekly newsletters and public content.
- Provide research insights for use in podcast appearances, interviews, and internal decision-making.
Skills & Experience
- Proven experience in business, financial, or market research.
- Strong writing and synthesis skills — able to explain complex ideas simply.
- Familiarity with:
- AI-assisted tools like ChatGPT, Claude, Perplexity (used for synthesis, not raw output)
- Data aggregation tools, financial databases, and web scraping techniques
- Spreadsheet modeling and data visualization
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Experience in private markets or alternative investments is a plus, but not required.
Tools You’ll Use
- Google Workspace (Docs, Sheets)
- CRM tools (Airtable preferred, but others acceptable)
- AI research platforms
- Optional: No-code dashboard or visualization tools (e.g., Notion, Retool, Tableau, etc.)
Key Traits We're Looking For
- Proactive – Doesn’t wait to be told what to research.
- Resourceful – Can uncover high-quality data even when information is fragmented.
- Systems Thinker – Understands how structures, incentives, and markets interact.
- Disciplined – Stays grounded in data, not speculation or hype.
- Self-Directed – Comfortable working with minimal oversight.
- Calm Communicator – Writes and speaks with clarity and composure.
What Success Looks Like
- Leadership receives consistent, insightful briefs without follow-up requests.
- Content created from your research builds credibility and educational value.
- Trends are spotted early, and decisions are informed by data, not noise.
- You become a trusted source of intelligence within the team.
Customer Success Manager
JO 16238 | Customer Success Manager for US Financial Education & Investment Firm
Status: Full-Time (40 hours a week)
Schedule: Mondays to Fridays, 8am-5pm EST
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
Key Responsibilities
Client Onboarding & Experience Management
- Own the post-sale onboarding process from welcome to successful course access.
- Provide step-by-step guidance to new members on joining the community (via Discord) and accessing course materials (via Google Workspace).
- Ensure onboarding SOPs are followed and continuously improved where applicable.
Support & Communication
- Act as the first point of contact for all client inquiries (primarily students and members)
- Respond promptly (within 10–15 minutes) to incoming support requests via Discord, email, or CRM.
- Escalate issues such as billing disputes or technical problems to leadership or relevant team members.
Platform Oversight
- Monitor and ensure smooth operations of AI-integrated automations and client service tools.
- Manage records and interactions using the current CRM (Airtable) — flexibility to propose or adapt to new tools if needed.
Continuous Improvement
- Proactively check in with members to ensure satisfaction.
- Identify patterns in support needs and recommend operational enhancements.
- Assist in maintaining a warm, informed, and structured client community.
Tools & Platforms
- CRM: Airtable (experience in similar platforms like HubSpot or Notion is acceptable)
- Communication: Discord, Email
- Productivity: Google Workspace
- Automation Monitoring: AI-integrated tools
Ideal Candidate Profile
- Experience: 2+ years in a client-facing role such as Customer Success, Client Experience, or Account Management — ideally within an online education, fintech, or membership-based environment.
- Communication: Clear, warm, and proactive in both written and verbal communication.
- Mindset: Service-driven, disciplined, and solutions-oriented.
- Tech-Savvy: Comfortable learning and managing tech stacks, with an eye for automation and efficiency.
- Character: Calm under pressure, collaborative, and values long-term client relationships.
Performance Expectations
- Onboard new clients efficiently (initial volume: ~3–5 per week; scaling up to 10–15 by mid-year)
- Maintain 10–15 minute average response time for support tickets or inquiries.
- Ensure 100% of clients feel welcomed, supported, and confident throughout their experience.
- Proactively surface insights for SOP and workflow improvements.
Website QA Specialist
JO 16234 | Website QA Specialist for AU Digital Marketing AgencyStatus: On-call
Working Hours: Monday to Friday - up to 2 hours per day
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
*Terms and conditions apply.
Key Responsibilities
1. Post-Design Quality Assurance
- Review design mockups and compare them with staging or live website builds.
- Check visual accuracy including spacing, alignment, padding, colours, typography, and global design consistency.
- Verify responsive behaviour across mobile, tablet, and desktop breakpoints.
- Test animations, interactive elements, banners, pop-ups, and sticky components.
2. Post-Development Quality Assurance
- Test all website functionality such as forms, navigation menus, CTAs, buttons, and links.
- Verify integrations including CRM systems, email sign-ups, analytics scripts, and third-party APIs.
- Conduct performance and speed tests using tools like GTMetrix, PageSpeed Insights, and Lighthouse.
- Ensure SEO technical basics are implemented:
- Page titles & meta descriptions
- Image alt tags
- Heading hierarchy
- Sitemaps & robots.txt
- Review content for accuracy, grammar, and accessibility compliance (WCAG).
3. Post-Launch Quality Assurance
4. Security & Technical Optimization
5. Documentation, Reporting & Collaboration
Qualifications & Skills
Required
Preferred
Success Indicators- Validate live URLs, redirects, and canonical tags.
- Ensure caching is cleared and backup systems are active.
- Monitor site uptime, performance, and overall health after launch.
- Create final QA reports with screenshots, identified issues, and recommended fixes.
- Verify SSL certificates, login security, 2FA, and permissions.
- Check for proper caching, minification, compression, and lazy loading settings.
- Perform cross-browser and device compatibility checks.
- Identify potential security risks or vulnerabilities and report them promptly.
- Maintain a standardised QA checklist for all website projects.
- Document issues and inconsistencies with clear descriptions and screenshots.
- Track issues in project management tools (e.g., Monday.com).
- Communicate QA findings to developers, designers, and project managers in a clear and actionable format.
- Participate in project meetings when QA updates or insights are required.
- Experience in website QA, web development, or front-end testing.
- Strong understanding of WordPress, Elementor, HTML, CSS, and website structure.
- Familiarity with QA tools such as GTMetrix, PageSpeed Insights, Lighthouse, or similar.
- Excellent attention to detail and ability to spot design or technical inconsistencies.
- Ability to conduct responsive and cross-browser testing.
- Strong communication skills for reporting findings clearly.
- Knowledge of accessibility standards (WCAG).
- Basic understanding of PHP, MySQL, and WordPress theme/plugin behaviour.
- Experience with staging environments, Git/version control, and server-level debugging.
- Understanding of SEO fundamentals and analytics tools.
- 100% of websites undergo complete QA before client handover or launch.
- Minimal client-reported issues after launch.
- QA reports are clear, complete, and delivered on time.
- Accuracy in identifying bugs, visual inconsistencies, and functional issues.
- Strong collaboration with the Web Developer, Design Team, and Project Managers.
Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations.
Sales Development Representative
Status: Full Time (35-40 hours/week)
Schedule: Monday to Friday 9:00 am - 4:00 pm NZDT (4:00 am - 11:00 am PHT)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
Key Responsibilities
-
Make outbound cold calls to NZ and AU businesses
-
Qualify prospects and identify potential digital/web needs
-
Schedule qualified meetings using Calendly
-
Update CRM (HubSpot or similar) with contact notes and progress
-
Confirm and follow up on booked meetings
-
Meet agreed KPIs (10 qualified meetings per week with 70% show rate)
Qualifications & Experience Required
-
Minimum 2 years in outbound sales, SDR, or BDR roles
-
Prior experience in digital marketing, agency, or web development sector preferred
-
Excellent verbal and written English communication skills
-
Familiarity with CRMs (HubSpot preferred, but open to other CRM backgrounds)
-
Confident cold caller with ability to pre-qualify leads
-
Comfortable working with scripts, but able to pivot based on conversation
-
Highly organized and self-motivated
Tools & Software
-
CRM: HubSpot (flexible to use Monday.com or others)
-
Calendar Management: Calendly
-
Communication: Email, WhatsApp, Google Meet
Flooring Estimator
About Us: Our client is a well-established company in the flooring industry, primarily serving construction clients. They specialize in providing quality flooring solutions for both residential and commercial projects and are looking to expand their team with a skilled estimator who can help streamline their project planning and costing processes.
This role is project-based for 3 to 4 months.
Key Responsibilities:
- Prepare accurate quantity take-offs using flooring estimation software such as Measure Square, Callidus, or Artemis.
- Develop layout plans with detailed technical information for flooring installations.
- Produce Excel-based schedules of quantities to support budgeting and planning.
- Prepare and present project market plans as required.
- Generate quotes in Zoho CRM, incorporating estimation and costing data.
- Collaborate with internal team members (7-8 staff) to ensure alignment on project requirements and deliverables.
- Maintain high accuracy and timeliness in all estimations to support efficient project planning and bidding processes.
Qualifications:
- Mandatory: Previous experience in the flooring industry, specifically in estimating for flooring projects.
- Strong proficiency in specialized flooring software (Measure Square, Callidus, Artemis, etc.).
- Excellent skills in Excel and experience with Zoho CRM or similar systems.
- Demonstrated ability to create accurate take-offs, layout plans, and schedules of quantities.
- Ability to work independently while effectively coordinating with team members as needed.
- Preferred: Experience working with New Zealand or Australian flooring companies.
- High attention to detail and excellent English communication skills (written and spoken).
Soft Skills:
- Strong communication skills and the ability to articulate project requirements and details clearly.
- Excellent organizational skills and attention to detail.
- Responsiveness and flexibility to handle project demands and changes in scope.
Service Desk Analyst - Level 1 Support
Status: Full time / 40 Hours / week
Work Schedule: 8:00 AM to 5:00 PM PST/ 12:00 AM to 9:00 AM PHT (Monday to Friday)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
Our client is an Information Technology and Services organization which specializes in providing on-site computer support solutions for a wide range of corporate clients (including enterprise, medium and small businesses) based in Southern California with regional offices across the United States.
They have been providing on-site hardware, software and Service Desk support services to our customers since 1987. We offer an array of other specialized services including professional staffing services, on-site PC & MAC desktop support, asset management, desktop configuration/image management, equipment re-locations, depot services, special projects and, notably as well, on-site and remote 24x7 Service Desk Management and Operations.
About the Role:
The IT Service Desk Analyst provides frontline technical support to end users through phone and email, ensuring timely resolution of incidents and service requests. This role requires strong customer service and communication skills, along with solid technical knowledge in identity and access management (IAM), Microsoft 365 services, and basic network troubleshooting.
The analyst is responsible for resolving issues on the first call when possible, documenting troubleshooting steps clearly in the ticketing system, and escalating more complex concerns to Level 2/Level 3 support teams as needed. Success in this role is driven by a customer-focused mindset, technical competence across Windows and macOS environments, and the ability to follow structured support processes while maintaining high service standards.
Responsibilities:
- Process incidents and requests via telephone and email.
- Troubleshoot and resolve issues on the initial call when possible, utilizing the internal knowledge base, experience, and team resources.
- Identify and escalate tickets to team management or appropriate support groups when needed.
- Document issues and troubleshooting steps concisely in the ticketing system.
- Follow up on open issues with escalation groups to provide updates to customer.
- Basic support and troubleshooting such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support groups.
- Strong Customer Service Skills
- Excellent oral/written communication skills
- Thorough understanding of computers (both Windows and MAC OSX preferred)
- Experience supporting End Users on Identity Access Management (IAM) - Active Directory / Entra ID / Okta
- Experience supporting end users on Microsoft 365, Exchange Online, Teams
- Experience with basic network troubleshooting
- Support of enterprise applications (proprietary or otherwise) is desired
- One year's experience working on a help desk is required
- High Proficiency in providing support and troubleshooting Windows 10 and Mac OSX
- ITSM Ticketing System: ConnectWise PSA/Manage ServiceNow
- Management and Monitoring: RMM (preferably ConnectWise RMM)
- Messaging and Collaboration Tools: Teams, Slack, Outlook (Exchange Online), SharePoint.
Marketing Strategist
JO 16226 | Marketing StrategistJob Status: Full-Time (40 hours/week)
Work Schedule: Monday to Friday 8:00 AM - 5:00PM CST or Monday to Saturday 9:00 PM - 6:00 AM MNL Time
Why Choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
Key Responsibilities
Strategic Client Relationship Ownership
- Own and manage a portfolio of key client accounts, serving as their primary strategic advisor and point of contact
- Lead strategic client communications through regular strategy sessions, performance reviews, and business planning meetings
- Develop comprehensive client strategies that align marketing efforts with business objectives and growth goals
- Proactively identify client needs and challenges, positioning Built-Right Digital as the strategic partner for solutions
- Build trusted advisor relationships that result in long-term client retention and expanded partnerships
- Monitor client health and satisfaction metrics, implementing strategic interventions to ensure client success and retention
- Drive revenue expansion through systematic identification and presentation of upselling and cross-selling opportunities
- Analyze client performance data and business metrics to identify strategic opportunities for service expansion
- Develop and present strategic recommendations to clients, showcasing how additional services will drive measurable business growth
- Create compelling business cases for budget increases and service expansions, backed by data and ROI projections
- Lead client presentations and strategy sessions, communicating complex digital marketing strategies in clear, business-focused language
- Negotiate contract renewals and expansions, working closely with sales leadership to maximize client lifetime value
- Track and report on revenue growth metrics including upsell success rates, client expansion revenue, and retention rates
- Own the strategic direction of SEO and PPC campaigns across your client portfolio
- Develop comprehensive digital marketing strategies that integrate SEO, Google Ads, Meta Ads, and other channels for maximum impact
- Lead campaign optimization initiatives, using data analysis to identify performance improvements and growth opportunities
- Coordinate cross-functional teams to execute strategic initiatives and ensure alignment with client objectives
- Manage campaign budgets strategically, optimizing allocation to maximize ROI and identify opportunities for budget expansion
- Conduct deep-dive analysis of campaign performance across SEO, Google Ads, and Meta Ads to identify trends, opportunities, and strategic recommendations
- Lead root cause analysis of performance issues and develop comprehensive improvement strategies
- Create executive-level reports and presentations that translate marketing metrics into business impact and strategic recommendations
- Present quarterly business reviews to clients, highlighting successes, identifying opportunities, and proposing strategic initiatives
- Develop predictive insights and forecasting to help clients plan for growth and budget allocation
- Serve as strategic consultant on digital marketing initiatives, providing expert guidance on SEO, PPC, and integrated campaign strategies
- Lead strategic planning sessions with clients to develop comprehensive marketing roadmaps aligned with business objectives
- Advise on marketing technology stack and integration opportunities to improve campaign performance and measurement
- Provide competitive analysis and market insights to inform client strategy and positioning
- Guide clients through digital transformation initiatives that expand our service relationship
- Lead project teams in executing strategic initiatives and campaigns for your client portfolio
- Mentor junior team members and coordinate specialist resources to deliver exceptional client results
- Collaborate with leadership on agency strategy, service development, and growth initiatives
- Champion process improvements that enhance client experience and operational efficiency
- Manage strategic vendor relationships that enhance client service delivery and campaign performance
- Evaluate and recommend new tools and technologies that improve client results and service capabilities
- Negotiate vendor contracts and partnerships to optimize cost-effectiveness and service quality
Qualifications
The ideal candidate is detail-oriented and thrives in a fast-paced environment, works well in team-driven settings, and is highly motivated. Additionally, you must meet the following qualifications:
Required Qualifications
- Native or near-native English proficiency with exceptional presentation and communication skills for C-level and executive stakeholder engagement
- Minimum 3+ years of strategic client management experience at digital marketing agencies with proven track record of revenue growth and client retention
- Demonstrated expertise in developing and presenting strategic marketing recommendations to senior business stakeholders
- Proven success in upselling and cross-selling digital marketing services with measurable revenue impact
- Strong strategic knowledge of digital advertising, SEO, and integrated campaign strategy, including advanced familiarity with Google Ads, Facebook Ads, Google Analytics, and SEO optimization
- Experience leading client presentations and business reviews, with confidence presenting to executives and decision-makers
- Analytical mindset with ability to translate complex marketing data into clear business insights and strategic recommendations
- Client relationship ownership experience including account strategy development, retention management, and expansion planning
- Project leadership experience managing cross-functional teams and complex campaign initiatives
- Bachelor's degree in Marketing, Business Administration, Communications, or related field
- Advanced analytics experience with tools such as Google Analytics 4, Google Tag Manager, SEMrush, Ahrefs, and marketing automation platforms
- Business development or sales experience within digital marketing agencies or consulting environments
- Experience with budget management and P&L responsibility for client accounts
- Certification in Google Ads, Facebook Blueprint, Google Analytics, or other relevant platforms
- Public speaking or presentation training with experience presenting to large groups or at industry events
- Experience in strategic consulting or account management roles with measurable revenue impact
Application Process
Interested candidates should submit:
- Resume highlighting strategic client management experience with specific focus on revenue growth, client retention, and successful upselling initiatives within digital marketing agencies
- Strategic cover letter showcasing your experience developing client strategies, leading revenue growth initiatives, and examples of successful client presentations that resulted in expanded partnerships
- Complete the following assessment: https://app.testgorilla.com/s/ewoxsbjr
Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations.
SEO Specialist
JO 16228 | SEO SpecialistJob Status: Full-Time (40 hours/week)
Work Schedule: Monday to Friday 8:00 AM - 5:00PM CST or Monday to Saturday 9:00 PM - 6:00 AM MNL Time
Why Choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
Key Responsibilities
1. SEO Strategy Development:
● Develop and implement comprehensive SEO strategies tailored to each client's
unique goals and industry.
● Conduct thorough keyword research to identify high-value opportunities for
organic growth.
2. Content Optimization:
● Optimize website content for search engines, ensuring alignment with SEO best
practices.
● Collaborate with content writers to enhance existing pages and create new, SEO-
friendly content.
3. Copywriting and SEO Page Creation:
● Write engaging and persuasive copy for general content pages and blog posts
that align with SEO objectives.
● Utilize tools and strategies to create large volumes of SEO pages for clients,
ensuring quality and relevance.
4. Technical SEO:
● Conduct technical SEO audits to identify and address issues affecting website
performance.
● Implement on-page and off-page SEO techniques to improve website ranking
and visibility.
5. WordPress and Elementor Proficiency:
● Work seamlessly within WordPress and Elementor to implement SEO strategies
and optimize website content.
6. Performance Monitoring and Reporting:
● Utilize analytics tools to monitor SEO performance and provide regular reports to
the Product Team.
● Implement data-driven insights to refine and optimize SEO strategies
continuously.
Qualifications
- Minimum of 3 years of proven experience in managing SEO strategy.
- Proficient with SEO tools such as Ahrefs, Bright Local and SEMrush.
- Strong understanding of keyword research, technical SEO, and content
- optimization.
- Strong analytical skills with a data-driven approach to decision-making.
- Excellent communication skills, both written and verbal.
- Ability to work independently in a remote setting, while also collaborating
- effectively within a team.
- Detail-oriented with a focus on delivering high-quality work.
Application Process
Interested candidates should submit:
- Resume highlighting hands-on SEO experience, including technical audits, on-
- page optimization, keyword research, analytics/reporting, and measurable
- performance improvements across client accounts in agency settings.
- Cover letter demonstrating your ability to build and execute SEO strategies,
- troubleshoot ranking drops, collaborate with cross-functional teams, and
- showcase examples of campaigns that led to traffic growth, improved rankings,
- or increased conversions.
- Complete the following assessment: https://app.testgorilla.com/s/ld064yow
Assessment Details:
All candidates will be required to complete an assessment as part of the evaluation process.
During the assessment, candidates must keep their camera on and maintain full-screen mode
for the entire duration.
Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations.
Audio Engineer
Status: Full Time / 40 Hours / week
Work Schedule: 9:00 AM to 6:00 PM AEDT / 6:00 AM to 3:00 PM PHT (Monday to Friday)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
*Terms and conditions apply.
About the Company:
Our client is a dynamic and fast-paced audio production company specializing in high-volume commercial output for TV and radio. With a talented team of engineers and a strong reputation for delivering high-quality audio, they maintain a consistent pipeline of work, producing up to 50 commercials daily. The team thrives on efficiency, collaboration, and maintaining top-tier broadcast standards across all their projects.
As they expand their operations, our client is seeking a skilled Audio Engineer to join their collaborative remote team and help uphold their reputation for excellence in broadcast audio.
Key Responsibilities:
- Mix and master 30 to 50 radio and TV commercials per day, ensuring consistency and high-quality standards.
- Combine voiceover files with music beds and jingles provided in the production system.
- Ensure all commercials meet compliance standards for TV and radio broadcast.
- Review scripts and voiceovers for accuracy, clarity, and correctness.
- Use in-house task management system and Google Drive to access all necessary assets and submit completed work.
- Participate in monthly performance reviews with the Production Manager.
- Maintain consistent communication with the team using Slack and other internal tools.
- Deliver work within tight timeframes (approx. 12 minutes per 30-second commercial) while maintaining audio quality.
- Collaborate with the broader team and contribute to a positive, can-do work culture.
Qualifications & Requirements:
- 3 - 5 years of professional experience in audio engineering, with a strong focus on radio, TV, or commercial production.
- Proficiency in Pro Tools (Preferred). Adobe Audition is acceptable but not preferred.
- Strong attention to detail and ability to meet fast-paced production demands.
- Demonstrated ability to mix for broadcast standards and ensure quality assurance.
- Fluent in English, both spoken and written, with excellent script comprehension.
- Reliable high-speed internet connection.
- Ability to work independently while collaborating within a distributed team.
Nice-to-Have Skills:
- Background in media production, advertising, or agency settings.
- Experience working in remote teams.
- Familiarity with Google Workspace (Docs, Drive, Sheets, etc.).
- Strong communication skills and a proactive approach to feedback and collaboration.
- Interest in long-term employment and professional development.
Tools & Systems Used
- Primary DAW: Pro Tools (Preferred)
- Adobe Audition (Optional)
- Google Workspace (Drive, Docs, Sheets)
- Slack (Team Communication)
- Custom in-house task management system
Project Service Coordinator
Status: Full time / 40 Hours / week
Work Schedule: 8:00 AM to 5:00 PM PST/ 12:00 AM to 9:00 AM PHT (Monday to Friday)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
About Us:
Our client is a U.S. based Managed Service Provider (MSP) headquartered in Los Angeles, California. They deliver exceptional IT solutions to small and mid-sized businesses. Our core values, Caring, Can Do Attitude, Forward Thinking, and Team Player, guide every client interaction and internal collaboration. They believe in integrity, accountability, and building a strong, supportive team culture.
We are seeking a reliable Project Service Coordinator to organize, track, and communicate the progress of client IT initiatives, including formal projects, scheduled work, and recurring client service requests.
Core Values – Must Live and Breathe:
Caring – Puts client and team needs first, empathetic in all communication.
Can Do Attitude – Approaches challenges with solutions, not excuses.
Forward Thinking – Anticipates problems, plans ahead, and stays organized.
Team Player – Works well with engineers, account/project managers, and leadership.
Role Overview:
The Project Service Coordinator acts as the operational link between our clients, engineers, and leadership team for all active client work. This includes formal IT projects, client initiatives, and ongoing service requests. The role ensures tickets are properly triaged, assigned, and scheduled, that timelines are met, and that both clients and internal teams receive timely updates. This position requires exceptional organizational skills, proactive communication, and the ability to keep multiple workstreams running smoothly
Key Responsibilities:
Work Coordination:
- Review project tickets for completeness, urgency, and proper categorization.
- Assign tickets to the right resource based on skill, availability, and priority.
- Manage engineer schedules for both projects and daily service tickets, balancing workloads.
- Monitor SLA targets and escalate when risks to response or resolution times arise.
- Act as the first point of contact for ticket updates, project milestones, and scheduling changes.
- Keep clients informed on progress, expected timelines, and next steps.
- Coordinate with engineers, account/project managers, and leadership to remove blockers.
- Ensure all tickets are fully documented, with required fields completed before dispatch or closure.
- Track approvals, deliverables, and client confirmations.
- Close tickets only after confirming resolution meets quality standards.
- Provide daily and weekly status reports on ticket queues, project progress, and resource utilization.
- Identify recurring issues or process gaps and bring forward recommendations.
- Assist in refining workflows for greater efficiency.
Must-Have:
- Minimum 2 years of experience in an MSP, IT services, or technology-related coordination role.
- Excellent written and verbal English communication skills.
- Strong understanding of ticket triage and dispatch, SLA management, and scheduling best practices.
- Understanding of common MSP service requests and projects.
- Proficiency in ConnectWise Manage or similar PSA platform.
- Proficient with Microsoft Teams, Excel, and other collaboration tools
- Experience with IT Glue or similar documentation tools.
- Prior work in a remote, internationally distributed team.
- Competitive pay based on experience.
- Remote work with hours aligned to U.S. Pacific Time.
- Professional growth and certification opportunities.
- A collaborative work environment built on our core values.
Virtual Assistant
JO 16224 | Virtual Assistant
Status: Part-time/20 hours a week
Schedule: 10:00 PM to 2:00 AM Manila Time
Why choose Remote Staff?
- 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
*Terms and conditions apply.
Role Summary
We’re looking for a detail-oriented virtual assistant with hands-on social media posting skills to support our marketing and administrative workflows. The core focus is building and maintaining email databases (from publicly available sources), assisting with email campaign execution in Zoho, and posting content on key social channels.
Key Responsibilities
Email Database Building & Management (Primary)
-
Research publicly listed business contact emails from company websites (e.g., real estate firms, general contractors, property management companies).
-
Capture and organize contact details accurately (often multiple contacts per company).
-
Maintain clean records in Excel/Sheets and import/update into Zoho.
-
Continuously expand and segment databases for existing and prospective clients.
Email Campaign Support (Zoho)
-
Assist in setting up and sending email campaigns in Zoho (with management oversight).
-
Use provided email templates/content and scheduled send plans.
-
Monitor inbox responses and forward all replies to the Business Development Manager.
-
Track what’s been sent and provide weekly status updates.
Social Media Posting & Light Content Support
-
Schedule and publish posts on Instagram, plus Facebook and TikTok.
-
Collaborate with the team to help generate/post content (initially guided; more ownership over time).
-
Maintain a simple posting cadence (e.g., twice a month for Instagram, subject to updates).
Reporting & Admin Support
-
Maintain task logs and weekly progress reports (completed tasks, database count, campaign status, next steps).
-
Follow instructions consistently and communicate blockers early.
Required Skills & Qualifications (Non-negotiables)
-
Strong administrative skills and high attention to detail (data accuracy is critical).
-
Familiarity with social media platforms and how to post properly (IG/Facebook; TikTok a plus).
-
Experience building/maintaining contact lists and databases (Excel/Google Sheets).
Qualifications
-
Experience using Zoho (CRM / Campaigns / email tools) is strongly preferred.
-
Basic understanding of email campaign workflows (lists, segmentation, scheduling, tracking).
-
B2B marketing/admin support experience.
Tools & Systems
-
Zoho (required platform)
-
Excel / Google Sheets
-
Instagram, Facebook, TikTok
Admin Support
JO 16225 | Admin Support
Job Status: Full-Time (40 hours/week)
Work Schedule: Monday to Friday 9.00 AM - 5:30 PM AEDT (6:00 AM - 2:30 PM MNL Time)
Why Choose Remote Staff?
-
100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
-
17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
-
Competitive and negotiable compensation (depending on skill level & experience)
-
100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
*Terms and conditions apply.
Key Responsibilities:
-
Quote Conversion: Accurately convert building quotes (from square meters to specific spreadsheet formats).
-
Data Entry: Input the converted quotes and other relevant data into 3 third-party claim systems (Prime).
-
Quote Submission: Upload CSV files and related documentation to the designated systems.
-
Ensure all data is entered with a high level of accuracy and attention to detail.
-
Manage and organize documents and spreadsheets as needed for future reference.
Qualification:
-
Proficiency in Microsoft Excel and strong data entry skills.
-
Excellent attention to detail, especially when working with numbers.
-
Experience with building insurers/insurance companies is a plus, but not required.
-
Prior experience with administrative tasks involving quotes or data entry.
-
Ability to work independently and adhere to deadlines.
-
Willingness to accept and adapt to evolving responsibilities over time.
Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations.
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