Introduction Updating your IDs and registrations in the Philippines on time is a great way to start the year. After all, missing deadlines can lead to penalties, delays, and difficulties accessing essential services. But which IDs and registrations need renewal - and when? Here’s a complete guide to help you…
Jan
03
Jan
02
Many Filipinos are earning a more stable living thanks to their online jobs. However, in today’s economy, it’s not enough to rely on one salary alone. You need to make money work for you as well. Thus, investing your money wisely can help you grow your wealth and secure your…
Dec
13
Looking to start an online career but don’t know which work from home jobs to apply for? Why not try online data entry jobs? A combination of beginner-friendly skill requirements and high demand from various industries makes this a good start for aspiring remote workers. So, which sectors are currently…
Dec
09
(PART 3 of 3 of the CSR Mini Course) Introduction: The CX Tools Shaping the Modern Customer Experience Today’s customer experience (CX) tools are changing how businesses connect with customers, making interactions smoother, more personalized, and more efficient. From AI chatbots to smart CRM systems, these tools are boosting customer…
Nov
29
(PART 2 of 3 of the CSR Mini Course) As you develop your customer support skills from the previous module, you can explore useful strategies to complement your skills and enhance your career prospects. The following strategies will help you go beyond just handling customer issues to building lasting relationships,…
Nov
28
(PART 1 of 3 of the CSR Mini Course) Providing great customer service is more important than ever. Whether it’s resolving issues quickly or offering personalized solutions, effective customer support strengthens relationships and encourages repeat purchases. Businesses know that keeping customers happy is key, and they’re willing to pay well…
Nov
27
As a customer service representative, it's important to identify the CX skills that businesses pay top dollar for if you want to boost your career. However, with so many training programs available, how do you choose the right one for your needs? To help you make the best decision, consider…
Nov
26
In customer service online jobs, it’s inevitable to encounter intense situations, whether it's dealing with frustrated customers or addressing sensitive issues. So it’s important to hone your customer support skills to remain in control to better understand and respond when confronted with such. Importance of Emotional Awareness Emotional awareness,…
Nov
25
Customer service representatives (CSR) in chat support, email support, social media management, and ticketing systems should excel at written communication. This helps you convey clearer messages, which leads to better customer satisfaction and faster issue resolution. However, many customer service representatives struggle with written communication customer support skills because they…
Nov
22
Remote work has plenty of benefits, but many are still wary of the very real threat of getting exploited or scammed by employers. Due to the nature of the industry, online jobs are largely unregulated by the Department of Labor and Employment (DOLE). Thus, most remote workers have little to…