As you develop your customer support skills from the previous module, you can explore useful strategies to complement your skills and enhance your career prospects.  The following strategies will help…

Providing great customer service is more important than ever.  Whether it’s resolving issues quickly or offering personalized solutions, effective customer support strengthens relationships and encourages repeat purchases. Businesses know that…

As a customer service representative, it's important to identify the CX skills that businesses pay top dollar for if you want to boost your career. However, with so many training…

In customer service online jobs, it’s inevitable to encounter intense situations, whether it's dealing with frustrated customers or addressing sensitive issues. So it’s important to hone your customer support skills…

Customer service representatives (CSR) in chat support, email support, social media management, and ticketing systems should excel at written communication. This helps you convey clearer messages, which leads to better…

Want to improve your customer support skills to get better-paying online jobs? One key area to focus on is your verbal communication skills. Verbal skills are essential for real-time customer…

Having online jobs enables many Filipinos to earn a decent living from the comfort of their homes. This flexibility allows them to balance work with personal responsibilities, save time and…

A bad job interview can feel discouraging, but it shouldn’t stop you from moving forward.  Instead of focusing on what went wrong, you can use the experience to improve and…