Introduction The demand for virtual assistants (VAs) is growing worldwide as businesses look for affordable ways to handle tasks and improve efficiency. The Philippines stands out as a top source…
Introduction: The Rise of AI in the Philippine Remote Job Market Remote work is now a sought-after option in the Philippine job market. The pandemic showed that many jobs can…
Introduction Updating your IDs and registrations in the Philippines on time is a great way to start the year. After all, missing deadlines can lead to penalties, delays, and difficulties…
Many Filipinos are earning a more stable living thanks to their online jobs. However, in today’s economy, it’s not enough to rely on one salary alone. You need to make…
(PART 3 of 3 of the CSR Mini Course) Introduction: The CX Tools Shaping the Modern Customer Experience Today’s customer experience (CX) tools are changing how businesses connect with customers,…
(PART 2 of 3 of the CSR Mini Course) As you develop your customer support skills from the previous module, you can explore useful strategies to complement your skills and…
(PART 1 of 3 of the CSR Mini Course) Providing great customer service is more important than ever. Whether it’s resolving issues quickly or offering personalized solutions, effective customer support…
As a customer service representative, it's important to identify the CX skills that businesses pay top dollar for if you want to boost your career. However, with so many training…
In customer service online jobs, it’s inevitable to encounter intense situations, whether it's dealing with frustrated customers or addressing sensitive issues. So it’s important to hone your customer support skills…
Customer service representatives (CSR) in chat support, email support, social media management, and ticketing systems should excel at written communication. This helps you convey clearer messages, which leads to better…