Are you scared of feedback? Whether you admit it or not, hearing it can be quite daunting. Who wants to hear all about the things that they do wrong, right?
But it’s necessary if you want to improve your personal and professional development — and that’s if you learn from it.
Remember, feedback is feedback. Whether positive or negative, you can learn from both to grow your remote working career.
So here’s how to effectively receive feedback from a client while remote working.
Manage Your Emotions
How do you feel when you get feedback? It might feel like a personal attack. For some, it might be disheartening.
Before you jump to being defensive, breathe. Stop for a moment.
We all make mistakes and can improve for the better. But if you let your emotions get in the way, you might not see the value in the feedback.
Be Open
We have different preferences, values, and backgrounds. With this, there might be conflict.
Yes, you might be right. But your client might also be right at the same time. After all, there are many ways to go about things.
It can be doing the same task with a different procedure. Or maybe, process the same information from your client’s perspective.
So be open to the feedback and you just might learn something new from it.
Listen to Understand
You have to listen to understand, not to reply. A lot of people are already formulating their replies when receiving feedback.
How can you understand what someone is trying to say when you’re preoccupied with coming up with a retort in your head?
Remember, most feedback is for your own good. Ultimately, you want to deliver what your client wants. And you can do that by understanding what the person is truly saying through their feedback.
Ask for Clarification If Necessary
Communication is a two-way street. After listening, ask for clarifications.
Ask questions to ensure that you understand correctly. You can also ask probing questions to get more information.
With this, you can reinforce what’s talked about and avoid misinterpretation.
Assess the Feedback and Create an Action Plan
Feedback is useless if you don’t do anything about it. So try to assess the feedback and create an action plan.
Do you agree with the feedback? If not, can you give suggestions for compromise?
Have you pinpointed the root cause of the problem? What are the tweaks you can do to address the problems?
By assessing the feedback, you’re giving yourself time to process and then create an action plan afterwards.
If you’re looking for online jobs, sign up through Remote Staff for the best remote working opportunities for Filipinos.
Remote Staff offers long-term careers depending on your skills. Just make sure to apply the tips above to improve your skills in your trade.
Cheers to finding your dream online job!
